The gate was returned due to missing parts. Although the quality of the gate was great,it would have worked perfectly for my needs. I was not offered the missing parts at first and was told to return it. After I purchased another gate, they tried to get me to keep the gate, and they would either send parts or refund a 3rd of the cost.
what should have been a simple purchase and return turned out to be numerous emails that tried to make me feel bad that I would not accept their offer. I have still not received a refund, and Item has been returned. Terrible customer service. Beware