Lutron Caseta Deluxe Smart Switch Kit with Smart Bridge

I absolutely love this Smart Switch and have outfitted my entire 1st floor and I'm heading to the rest of the house soon. My ONLY 2 gripes are: some of the faceplates don't fit flush to the wall and they are a bit pricey (but you get what you pay for). Apart from that it's a great product with very good clear and concise installation instructions/videos.

This product works great, it's on the expensive side, but it does everything I was looking for. I would've preferred a product that doesn't require a separate router box to function, but I got this one so I can control my lights either remotely, or on a schedule. I've used the features a bunch of times to turn the lights on from my phone when I'm not at home. As a bonus, when paired with Alexa, the dimming feature is not limited to 6 preset dimness levels. You can ask Alexa to turn the lights on anywhere from 1%-100%, basically 100 different dimness levels.

Finally, a company designed a system that works and is easy to install and set up. Lutron uses an RF Bridge that enables switching commands to reach all parts of my home. Not only that, the functionality is consistent and works flawlessly. On the other hand WeMo and Meross systems do not use a Bridge to distribute commands around you home and their so called "Smart Switches" often loses network connection that has to be reset. But that's no all... Lutron support is excellent with very competent "US Based" support technicians. I am an electronic engineer and the couple of time I called for support, I talked to serious well trained support personnel. All I can say is "Thank you Lutron for very smart engineering!"

I've added several caseta dimmers and motion sensors to my home. I haven't had a single issue with any of them and they work perfectly with HomeKit. I highly recommend them for anyone upgrading. Great customer service!

I bought this 3 months ago and it is great. If the internet drops out, the switches still function, and the hub hooks back up to internet when power is restored automatically.

This solved the layout problem of the existing switches and bad past rewiring. If replacing existing 3 or 4 way switches I'd suggest using the remote at the most used location as it has a 50% light level button. I wish there was an easier way to sort through the physical switches as it seems there are specialty switches but hard to ID and buy.

I bought this product having experimented with smart lighting for hue and loving automatic dimming on and off for sunsets and nighttime. But bulbs are expensive, especially when there are many connected to a switch - so decided to try caseta. It works, but the app is sorely lacking compared to hue (difficult to program and customize a fade on/off). There is also a notable latency with both the switch and app.

Latency, electronics, software etc are all great and they integrate well with others. However mechanically the buttons get stuck and we've had 3 switches that needed to be replaced (out of ~20). 2 dimmers where the off button was “stuck” and the other was a regular switch with sticky buttons. For how much they cost, this is generally unacceptable. Also, usability wise they aren't as great as a regular switch with the tactile feedback/click. The “smart” features are awesome though. So it's a trade off.

The most important question is - Why does this switch require a neutral to work, when the same Lutron Caseta dimmer switch does not? a vast number of homes do not have a neutral in the switch box. This would explain the many switches returned to stores where they were purchased.

I have used many different smart switches over the years. After installing I removed and switched to another product. Very unpleased with capabilities of the system. Including the fit and finish of the switches which seems cheaply made, not what I expected from lutron.