My 10 month old was given this toy for Christmas. Upon opening it, it was missing the drumsticks and maraca tail. I contacted this company Sunday night after my son went to bed, when I woke up Monday morning I already had a reply within a few hours (I was shocked) Someone asked me for the # on the toy & for our address and it was that easy! She said replacement would be sent. I really thought they were just going to send out the missing items, to my surprise on Friday I had a big package on the porch! It was a whole other new Musical Llama Toy! I literally cried happy tears! Really was not expecting a whole new toy but I am so thankful!! My son is obsessed with his Llama and stacking rings from this company and I plan to buy him more products as well because they are a company that responds fast & goes above and beyond! Thankful you!