Our Association will not be shopping with you anymore because your company failed to sell us seat parts for us to repair chairs that had been bought from you several years ago. Other than the seats, the rest of the chair was fine, and yet you would force us into buying all brand new chairs rather just fixing up the old ones.
This is unfortunate because we are re-designing our entire clubhouse and we will move these chairs outside. But, we have taken you company out of consideration due to your inability to service your client's needs.