Metro by T-Mobile TCL K23 - Prepaid Smartphone

phone is super slow. When first powered on I noticed that it said Assurance Wireless and I know Assurance is a government service which may be why the phone is super slow! Even the verifications comes in slower than my other phone. I thought I was buying a Metro not an Assurance wireless phone.

Camera quality is super bad like before we had smart phones bad. There are lots of standard features that just can't be used on this phone. My son lost his phone and needed something quick to replace it. I mean he gets calls so i gave it a 2 start. Other than that. I wouldn't buy it again

The second week of having the phone it started to glitch the screen was blinking and flashing it was taking forever to load a page, was lagging so bad i couldn't answer the phone at times. Definitely not worth it, but i guess u get what u pay for right! The price wasn't bad at all but i see now why it was so cheap.

Buying online and dealing with T-Mobile/Metro over the phone to set up service was very difficult. The phone itself is very slow and the battery doesn't last. I wish I had read the reviews beforehand. I would have bought a different phone. The plans listed online are not accurate in regards to cost and data.

the phones are locked you can't transfer SIM. my son broke his phone and the screen was not working. don't even think of calling Metro customer service you'll get the run around, go in person like they request and the process is humiliating and extensive. they put you on speaker in front of everyone and you say your pin and security questions in front of everyone

I was alerted to this item due to recent searches on the app. I pulled the trigger and gave it a shot but after a quick set up attempt I realized something was amiss. I went to the local metro store and asked for assistance however they were unable to get the phone to operate correctly. I received it fast and it was a new item but I can't recommend it to anyone else.

the phone is slow . the calls drop . sometimes I have troubles calling out. the battery life is amazing. the Bluetooth connectivity is not great , don't allow you to use the play button forward or rewind button on headphones . it a big phone . the updates make the phone barely usable it's slow laggy. if I have my music playing I cannot answer calls I have to unlock the phone turn off the music and then answer the call if I have enough time before the call is dropped.

i bought this beacuse it said unlock device so i can activate it with my carrier well nope the device was lock so i had to get service with metro pcs for 1yr then they will unlock its slow as well so no i dont recommend it dont waste your money and time because the store wont take it back its there store policy.. .. waste of money and time ...

I got the phone just so that I could get a passcode with the SIM card I got because my 17 Pro Max that I just purchased and spent like $1400 on was stolen from me. I get it. I'm at the T-Mobile store and the phone literally falls out of my hands and cracks right there and that was $40 that I could've used to get a new phone that I now can't I don't think I can return it but I'm gonna try this morning but I wanted this note to be I wanted this to be notated because this is legal matter. I've been without a phone for 25 days and I've done everything I possibly could do with my power to accomplish it and between T-Mobile and Asurion except for the wonderful woman named Shakira last night with T-Mobile they have not done anything for me except screw me even worse. I just want my money but my money back that I've wasted on the situation that wasn't even my fault to begin with. I'm just disgusted with customer service and business as a whole like retail, corporate healthcare automotive all y'all no guest relations experience whatsoever like nobody has a soul anymore or any empathy or compassion or if there is there's very few like I met like three or four out of the dozens I've talked to sad world we live in today.

My original phone broke so I'm currently waiting for a replacement in the mail.so I decided to purchase a cheap phone to use until then. I definitely would not recommend this phone and if I could give it zero stars, I would. It's very slow, apps are always crashing. If you were in an emergency and need to call a family member, just know you will have to wait about 10 seconds to even pull-up the calling app. And text message app lags terribly and sometimes you won't even be able to send them. Don't bother sending voice messing messages throw text because it won't send. Overall, It's very unreliable and plan on throwing this phone out and getting a better back up phone just in case.