Great device. Communication was excellent when the color I selected turned out to be on backorder, and the new color arrived ahead of schedule. However, it's weird that Red Tag shipped it in a generic box with no Microsoft markings and some half-scraped-off barcode stickers, as shown in the photo. (If you buy a Surface at Best Buy, it comes in a clean, highly branded package that matches the color of the device.) It also came with a notice about a 15% restocking fee that wasn't disclosed in the listing (see other photo). If this is a refurbished/open-box item, that's supposed to be disclosed in the listing. But it did arrive quickly and in new condition, as far as I can tell. And the price was >$100 better than other sellers.