Moen Yb2386 Glyde 6" Wall Mounted Towel Ring

I'VE HAD THIS PRODUCT FOR OVER A YEAR. I LOVE THE LOOK AND THE QUALITY

We are building a home and were originally excited to add Moen plumbing hardware. We had the builder spec Glyde faucets and we added the Glyde accessories - tower ring, towel bar, toilet paper holder (at an extra cost to us). It is now installed and we have 2 problems: (1) although everything is in a brushed nickel finish, the finishes look different - all are definitely brushed nickel but the accessories are lighter than the faucets. (2) the towel rings and toilet paper rings are not solid . . . they are hollowed out in the back - and they look/feel very cheap. In one bathroom, the toilet paper holder has to be installed in a way that it sticks out - so now, the cheap hollowed out back of the holder is very visible. It's obvious that Moen is aware of this because there are no pictures to show the hollowed out back of the product. This is not the level of quality I expected from Moen. My next home will definitely not have Moen plumbing fixtures. The descriptions and pictures on their website cannot be trusted.

I wanted 2 towel hooks on the right and on the left. Stupidly Moen only makes the towel with a right opening ring so if you put them on opposite walls they open exactly opposite. Had they finished it on both sides you could just flip over the hook and open in the right or left position. Total fail I will return. Stupid design.

My contractor hung this towel ring for me as part of a bathroom remodel. I love the look of this collection, but the towel ring constantly pops off the mount. It is so dented and dinged up from hitting the floor, I'm embarrassed to have anybody use that bathroom.