Received a beat-up box from UPS with 2 grapefruit-sized holes. Swing was enclosed in plastic. No hardware. Checked the item description again, which did not say it was included...though it was pictured, so that was misleading. If you look closely, you'll see only one connection in the picture when the swing requires two. Pictures were also misleading on the cushions, which are actually more like padding and will shrink/compact with use. I have a single swing and made this decision for better cushioning along with the additional room. I will need to purchase or make new cushions, and in the meantime am using my outdoor swing cushions (way too big) on this--as we are getting buried in snow right now.
With no changes, the swing is comfortable to lay sideways with knees bent and back 2 pillows under the head, as you don't contact any metal bars this way.
I would not recommend this, but rather something better made.