MRCOOL DIY 5th Gen 18000 BTU 230V Ductless Mini Split Heat Pump AC - 25 Ft Line Set, WiFi, Easy Install

I have had a super good experience with Mr Cool, from before questions on 'chat' to ordering and after installation questions. No doubt I would do it again.

The Mr Cool 18,000 BTU mini split system 5th generation system is working great. I was able to install it myself with the included step by step instructions. I also went with the Mr Cool line cover plates to protect the lines but to also give it a clean finished look.

Great unit and OUTSTANDING Customer Service! Bought this for a detached workshop and worked really well for first month +. Cooled the area down quickly and very straightforward DIY installation. Had a loss of cooling and enjoyed great communication from Customer Service who walked me through some potential problems and when none worked, another unit was sent no questions. New one was a quick install and works perfectly. Very happy! Thanks Mr. Cool!

I got this unit to cool and dehumidify my 1000 sq ft basement compromised of 5 rooms. Mounted in the main living area. I leave the doors open to other rooms open. It handles this effortlessly. The unit is whisper quiet. Followed the instructions, everything worked fine with no adjustments. The instructions can be a little confusing, since some seem to be generic to other units and some seem specific to yours. I watched some YouTube videos from others which was very helpful, then averaged them all and took my path. The units are of excellent quality in my opinion. Give it an A+. The instructions, I would give a C. I plan to get 2 more of these units in the future, for the upstairs. ( I have the 18,000 btu DIY) I feel the 12,000 would have been adequate for me, but wanted to be sure. On a humid 90deg day I think I could cool down to 50deg. My basement is insulated though.

This is the best investment I could have made living here in the south. I am very pleased with the features this unit was created with. I use the Sleep feature every night to save on the electric bill and speaking of electric bill mine has dropped substantially since putting this unit in, very efficient. As long as you think through what you are about to do it installs beautifully. The Remote has every choice for your comfort that you could imagine. I am very pleased.

Installed this in our fast food restaurant during a mini Midwest heat wave. Our seating area was running 89 degrees during the day!!! And could only drop to about 82 overnight because of refrigeration and “leftover” heat from appliances. Over the first night it dropped it all the way to 65 and was able to maintain 72 the next day with all the appliances on and people opening and closing the door all day!!! I'm impressed.

I purchased this 2 zone 18000 btu mini split system from HD 6 months ago. It was easy to install. I had a local HVAC contractor do the final inspections. They pressurized and evacuated the system to verify no leaks. Once that was complete the added the refrigerant and tested the system. Up until now I have been using it primarily for heat. But summer is coming and it appears to work great on cool as well. My local contractor was impressed with the design of the unit and how easy it was to finish installation. So far the unit has worked great.

Easy installation and hook up however terminal block mis-wired from factory. After a couple of discussions with tech support( who were great) got wiring corrected and unit fired right up.

Bought this during the hottest month for my cottage, installed in a couple hours and ready to go with minimal issues, adding another to a rental unit we own

I love this unit so far. It's been a life saver in our garage where we needed it. We kept buying normal fans before trying out this Mr Cool unit and are so glad we did. I had to lower it one star because I can't connect to it via the app.