My daughter rode this for about 5 days before the clutch locked up. Took off the clutch cover and found parts and springs just rolling around inside the clutch cover. Emailed the manufacturer for support on December 5th, 2025. They responded and said they'd get a replacement right out. They sent it to the wrong address. Emailed them again, they said they'd ship it again, and this time the USPS tracking number just says, "waiting for item from shipper". It's now Jan 12th, and still no replacement.