Upon receiving, package was open. I considered that maybe it was an accident, but after looking the package over, it looks like I received someone elses return. The opposite end of the nox had been wrapped and taped back closed like from a return or resell warehouse. Half the pool and parts were missing and or damaged. The inner box had been ripped open and whatever parts needed were removed. The return department tried contacting the manufacturer with no success. I also tried to with no success. I also tried to get a replacement before returning, but its like once I added it to my cart to repurchase just in case, it said not available once I selected return. It stayed that way for a day or so and reappeared. I added back to my cart, but in the end decided to go with another brand and full return. I was hoping for the best, but after reading other reviews, made my final decision.