Nespresso Vertuo Up Coffee and Espresso Maker by De'Longhi, Pearl White

[This review was collected as part of a promotion.] The versatility this machine offers is great but it is quite a bit louder than our previous vertuo machine and it seems to dilute the coffee down a bit more so the bold nespresso flavor we're used to isn't quite there. Also the machine is more cheaply manufactured which can be felt in the flimsy water reservoir and floating tray (now made of plastic).

I'm a little disappointed in how much liquid ends up in the used pod drawer. Makes great coffee. Love the size of the water tank.

I hardly ever write reviews, but this machine made me do it. I decided to buy this model because I thought the extra features, such as the appearance and the ability to adjust the temperature, were very important. But that was until I had to clean it: after each brewing cycle, there was a huge dirty puddle of coffee spilled all over the trash can. By the way, the CS is aware of this problem and admits that puddles may occur. I returned the model and settled on the Naxt, which I am very happy with. Thank you.

Really disappointed in this machine, swapped out for the original vertuo machine that had the auto up lift, as it had died after 10 years. Apart from its appearance, there is nothing really nice about this machine. The used pods swim in coffee water, the machine seems to splutter when making coffee (despite the cup being closest to the nozzle), cannot connect app to wifi (after being told by Nespresso support it's the app and an upgrade is happening tomorrow and then tomorrow). The brew quality is terrible, I have an espresso shot and it's watery and no longer has the lovely foam head.

[This review was collected as part of a promotion.] I bought the Vertuo Up and the drawer to empty the used pods became almost immediately jammed. It has been unbelievably frustrating to try to troubleshoot and we have been able to find zero helpful resources to solve the issue. For this being the top of the line model and most expensive Vertuo machine, I am extremely disappointed and dissatisfied. I would never recommend this product to anyone based on this experience and how frustrating it has been to try to fix this!!

Another cheap plastic leaky mess. Quality of Nespresso has gone down the gutter. Start using metal parts that last longer. Tanks that don't leak. flimsy parts that can't crack. You produced another machine that doesn't stand out whatsoever. Its overpriced along with the pods that used to be affordable, now they too are overpriced. You have zero loyalty program so the thousands of dollars I have spent give me nothing back in return. The only thing I am looking forward to is the patent to expire so I can get off-brand pods for the Vertuo. Nespresso has fallen off.

Aesthetics aside, this machine is awful. It brews horizontally so it's extremely susceptible to residue remaining in the machine and baking in unless you're diligent about flushing it with water after each brew. Its discharge mechanism is also terrible -- after each brew, a lot of coffee residue and water is sent into a plastic container that somehow doesn't actually contain these substances. Every time I pull it out, theres water and coffee on my countertop. What a design disaster, and what a huge step back for the Nespresso brand. Cannot believe, after years of refining designs, this is where we're at. Completely regret this purchase.

I do not like the design of the used capsule container, because it gets full of water, coffee and mold. The machine is loud too. I returned it and I'm glad I kept my old machine, the VertuoPlus Deluxe.

[This review was collected as part of a promotion.] this is my 4th or 5th nespresso machine and by far this is the quirkiest. The instructions that come with the machine are useless but there are videos online from nespresso that actually walk you through the set up. Unfortunately they do not cover the myriad of blinking light options that I am encountering. It should be simple to pop in a pod and press a button but for some reason this machine wants me to press the light twice - and then it is a crap shoot on whether I get a cup of coffee or a dribble of disolored water. This machine makes fun coffee when it works but I have had the machine for 2 weeks now and have already wasted at least a sleeve of coffee...

This is my second Nespresso machine and it's terrible. I miss my old one so much (just stopped working after 4.5 yrs). This one makes a huge mess when you have to empty the used coffee containers. Liquid is everywhere in there and goes all over the counter when taking it out. The coffee also isn't hot enough. I already tossed the packaging or I would return it. Do not buy.