Newair 45lb. Nugget Countertop Ice Maker, Self-Cleaning, Silver

We purchased this machine for our office. It works great! Everyone loves the ice and we are pleased with the machine. Only critique would be that the power button doesn't always turn the machine off and I end up unplugging it to have it shut down. The machine is easy to clean and drain any excess water. We have had this ice maker for about 3 weeks. I will probably get one (or a smaller version) for my home.

[This review was collected as part of a promotion.] I love the ice machine. Easy to clean makes a lot of ice very quickly easy to set up and to fill with water it's relatively quiet. Packaging was very secure and solid. Delivery was very quick very and product support was very professionally handles. much worth the money

Excellent product and customer service by newair is second to none!

Other than a loud pocket of air (gaseous sounding to say it politely, it's awesome! love it!

This ice maker has been the greatest investment I've made. The ice is crunchy and delicious. The machine's self cleaning function is a lifesaver as well.

Have only had the product for a few weeks but so far, so good. Ice quality is good - right size, right texture. Machine a bit loud for inside bar but for outside use and in pantry area just fine. Operation easy. Set up easy Quality of unit impressive. Overall very happy with unit.

The icemaker makes great ice. It makes more noise that the standard cube maker, but since it's an extruder maker with auger that is expected. Needs to have automatic restart after ice level reset.

Upon starting the machine, the first few minutes it makes slush, not ice. Advertised as a "melt-resistant" interior which is not true. I get it's not a freezer; but it's not melt-resistant.

The machine began squealing within days of use. I reached out to Newair and the representative Hilary was polite and helpful in the beginning she recommended descaling and cleaning with worked for a few days. this process went on for weeks . At some point i reached out to Hilary and she asked for all of the purchase information. Gave her everything , then strangely she would ask for it again and again even after acknowledging she received it . I asked for it to be returned , she offered a replacement and said that I would be responsible for the shipping , I argued that I shouldn't be responsible because it hasn't work since the first few days. Then today I receive an email saying that she cant send me anything because of tariffs. despite there are no tariffs on her product. I feel that I should contact my lawyer at this point.

Flooded my kitchen instead of making ice. Something is not connected correctly. Having to take apart machine to get return done as part of my serial number is hidden by metal.