I don't know who to blame for the problems, but I'm imagining. It's whoever packaged my computer at Walmart. My computer came with no packaging at all. The package before that, the the computer and tablet holder that was all metal couldn't break it. If you wanted That was packed to the help beautifully couldn't have asked for a nicer job with that, but my computer, my poor computer, I am attaching a picture for you.There's not a spot so I can't, but I have a picture of the way my computer came during shipping.And i'm appalled!!! Like I said, the first pack job was beautiful. But how could you mess up the computer order? I would hope you are going to rectify this.