The first Oliso Iron I received worked three weeks before it died. I was not impressed with what I had to go through to get it replaced. First of all, I couldn't take it back to the Walmart I purchased it from. Customer Service (or Support as the Oliso people referred to it. ) was not helpful. Their response was slow and they had me go through steps that took three days to complete because they were so slow to respond. Additionally, they continued to insist that I had to send the Iron back to them. They would not consider sending me a replacement until they received the Iron that didn't work. It was going to take over a month to resolve the situation.
At least that is what I was told.
That isn't what happened. They actually mailed me a new Iron almost immediately after they received notice that the dead Iron was on the way to them.
I was surprised. The reason I gave them 4 stars is they finally did the right thing.
The Iron I have now is great. Lots of steam and I love the ceramic sole plate. Ceramic sole plates offer superior, gentle gliding and even heat. They are perfect for delicate fabrics but I like them for cotton fabrics, too.