[This review was collected as part of a promotion.] The quality of the Sonicare brand isn't anywhere near what it once was. I had purchased a new 4100, a lower end model to be sure, since the one I had bought around 2020 didn't disappoint. The moment I charged it up and turned it on I knew that the device had been significantly downgraded. It was like brushing my teeth with a toy. I bumped it up to full power, but it was still limping along. Needless to say I returned it. My husband did some surgery on my original 4100 and replaced the battery (not for the faint of heart), but my teeth and I are much happier.