I was sent a message stating that it would be delivered on a particular day. I left work early so that I could be home when it arrived. It did not arrive until two days later. There was no way for me to contact someone when you go on the website it just kept saying that it was on the delivery truck, but it did get delivered two days after the very first email was sent stating that it would be delivered on Friday, but it did not get delivered until Sunday when it was delivered, the box was ripped up in bad condition, and I have pictures to prove that once my husband did assemble it, the chair would not recline from the pull tab that's on the side of the chair. I have been trying to reach out to someone to try to find out how can I return the chair because the box was already ripped when we received it and once my husband put it together the next day, he tried to recline it and it would not recline.