EXCELLENT CUSTOMER SERVICE, I recieved my sheets, the 1 set the packaging was damaged right through, really bad on the delivery service. But inside was a card that said they guarantee their product. So I emailed them, and they wrote me back within a few minutes. And I gave them the info, the next email they gave me tracking for the 1 part that was damaged. Excellent customer service. The sheets are heavenly soft, I can't say that lightly. They really are the nicest sheets I have ever slept on. So worth the money, you will not be disappointed.