Remote Printer Setup

The first tech was personable, nice and he truly inspired me to keep the computer. I was ready to return it. I had to call back in after all my updates were installed. David was right, that fixed the issue. When I called back in I got William, this guy did not want to help, he was curt, flat, rushed. He did not want to talk with me. I had one final set up to be completely. That William guy, his attitude let me know he really didn't want to help me. I'll figure it out. I work for NTE, providing PS for PW, Log splitters, welders and more. I know when an individual don't really care about preforming a task. William was the very example of uninterested.

headset jack did not work. Also I was charged a 49.00 fee for someone to set up the laptop for me. I want this refunded as well. Not only I didn't use someone to help me, I never asked for this service. I would like my 49.00 refund as well as the full amount of the laptop I'm returning.

Purchased computer and printer with installation called 3 times about installation and told each time 24-48 hrs. After complaints. They refunded installation and pretty much said I'm on my own. They gave me numbers to call one was about gift cards none Of others helped I. would not have bought and printer and computer Without installation don't purchase installation Nobody knows what is going on I still like Wallmart

paid for this service, but dud not receive it. Purchased a tablet for my granddaughter and the tablet was returned because we didn't need it, for received several for Christmas. Walmart ONLY returned $ for the price of the tablet. I paid 140.77 and Walmart only refunded 64.19. This is NOT good business at all!

I ordered this option with my new laptop. The website offered no description of the service, so I assumed it was equivalent to LapLink. Nope, not even close. Getting a refund for the unused software is even worse. Wal-Mart absolutely refused to give me a refund, and they are almost impossible to reach by phone

i think this review is just for the technical help with setting up the PC, which doesn't actually matter, because I am finding the compurer is a lemon, and the inefficient tech help were completelyunable to do their job in helping me get it set up. I am considering getting rid of this computer to try an Apple or even Linux! After all, ANYTHING is better than the NOTHING I am stuck with!

No one showed up or called me or was online with me to help get my laptop set up. I like to get my money back. I got no help at all so I just gave us one star just for the sake of it being available, but there was no help at all, very disappointed by that.

I paid $50 for the “one time set up” and the computer came unassembled. The video card was still in its box. The instructions are in Chinese. I want my $50 set up fee refunded and I expect some compensation from Walmart for my dissatisfaction on my purchase. Might be the last time I buy from Walmart, at least for electronics

No one contacted me to help set it up. When I asked Walmart, Walmart effectively said, "we outsource that. They should contact you". a) who is THEY? b) they DID NOT contact me. So I have this printer and no way to set it up. Then I get my brother to set it up. How did I get the refund for this service? Walmart says "contact customer care, but gives me NO ACTUAL ROUTE to contact customer care. It appears they are hoping I will just abandon this is the face of intentional complexity. They may be right. I am disgusted by what feels like making a simple transaction intentionally difficult. Amazon is better at returns.

They did not help me set up but instead sent me a link to OptimimDesk. Gavin told me they didn't walk me through setup or assist me in making sure my Microsoft account transferred correctly. The link would offer ********* support”(?) and antivirus service. When I called Walmart for the refund I was told was available in my cart they told me I had to contact your vendor. Once you call and talk to a representative they 2) will not answer- your %232 in line and wait for literally 45 minutes (I did it). Then I called back and again was %232 in line but opted for a call back - they never called back. Hours later I called again and opted for the “leave a message” option and now 2 days later I still have no response. I am disgusted that you at Walmart would partner to provide “Walmart Tech Support” with this vendor. I will be pursuing my refund of the $49.00 through the BBB and my local law enforcement. This True Network Solution is scamming your customers and you are complicit in this.