This is an older iPad, which wasn't aware of, The OS only goes to 12.5.5 and it needs to have at least iOS 13 to operate properly. I bought this on 7/22 for my 9 yr old son birthday, and while he likes having an iPad, it logs him out of his games while he plays and of course he doesn't like. I've been checking back regularly for updates and nothing yet. It came with everything it said it would, and does not have any cosmetic appearances. Updating the OS is the operating is a problem, but that is basically the whole device! Without that, it isn't worth having.