I purchased this ebike for my 14 year old grandson after he kept asking for it and me saying no many times because it was expensive. I finally broke down and told him I would get it for him as an early Xmas gift, 6 months early so he would be able to use it all summer and fall since we live where there would be snow at Xmas. I should have kept saying no because since it's purchase it hasn't worked more than it has run. I have been in contact with over 15 emails between Seekfly who the bike was shipped from and as of today, Nov 21 it is once again not working after the first problem where the rear wheel hub needed replacing because the rear tire stopped turning. They sent the part but we had to change it out which required removing the rear wheel and all the spokes to replace the motor and then needed to take to a bike shop and spend more money to have the rear wheel trued up, basically balanced so it didn't wobble after having to respoke and put rear tire back on. It ran for a couple weeks before shutting off while my grandson was riding it and would not turn on again. After more emails, sending pictures %26 videos we were told they would send a new controller and we once again replaced that part but it did not fix the problem so now sending more emails and videos.
I am totally frustrated and my grandson is even more upset since he has not been able to use it more than a handful of times since receiving it at the end of June and now our winter weather will be starting. I have said to Seekfly in my emails I would like a refund since I it has been one issue after another or new bike even though at this point I don't trust another bike to not have the same problems and just want my $1956.41 purchase price back which I am still paying on.
When my grandson received the ebike he was so happy and excited to finally have it. While it was working he really liked it but that only lasted for a little over a month before it stopped working.