SAMSUNG RF23BB860012AA french door freestanding refrigerator

Bought the Bespoke 4 door French Door Smart Refrigeator on 10/28/2025. Just a little of 2 month old, go on vacation return 10 days later and freezer is not working had to throw everything away no ice, trays are full of water, now the beverage drawer is getting warmer and now the top fridge is warming up, having to throw many things away, call for service, had to turn power off and now have to wait 3 hours to see if it will start cooling down and making ice, if not, then have to call for service, got rid of my old Samsung because of ice maker freezing up every 2 weeks and now we are back to freezer issues, not happy!!!

Although I love the water center and ice. The shelves do not offer a lot of flexibility for height adjustment/rearranging, so limited on setup. Also w/o handles the FINGERPRINTS are relentless. I am a Samsung girl, but am not happy . Does the fridge work great, yes.

This Refridgerator is beautiful. I love the glass front. I love the small drawer for snacks, I love the ice makers and the bottom freezer. I am 70 years old and this is probably my 5th refridgetor that I've had to change a filter. This fridge is almost IMPOSSIBLE to change the filter. The water MUST be turned off before changing it. It means you must pull out the fridge and turn the valve or in my case go to the crawl space and turn off the house water. The pressure is so high that reinstalling the filter is VERY difficult to replace. I have just finished mopping up my floor, cleaning out all the drawers, and trying to roll the fridge out. Did I mention I'm 70? I now have choices. I can never change the filter again or hire a plumber to do it. ARGH!

[This review was collected as part of a promotion.] This product has been disappointing. The water filter no longer works and so we bypass it and just use unfiltered. The freezer has never consistently made ice and is constantly over temperature. Plus, the only place to put something taller than a mustard bottle are on the side doors. It's a ridiculous inefficient use of space in the main part of the fridge and virtually no adjustments. Looks nice though.

[This review was collected as part of a promotion.] This unit isn't constructed to its best knowledge, this is the first I'm ever writing a review, at first glance I love the look and feel on this product but in terms of operational efficiency this is way far from other competitors, no way close to other refrigerators that cost way less I so much believe Samsung priced this for the display on the front door not as an efficient refrigerator ice maker went in no time now the filter cabinet is broken once I place a filter in it cuts off the water ices makes leaks causing the ice to cling making big blocks, I would never recommend any bespoke appliances to anyone

2nd Samsung Refrigerator. 1st one had ice maker at the top, bad design, had repairman out 5 or 6 times, finally Samsung agreed to prorate it and give us a rebate. Okay with it. Our daughter purchased a Bespoke model and seen to be happy, so we thought we would give it a shot. We purchased it in March 2024 and today went to change the water filter and now is no longer dispensing water. Tried all the fixes, I can see the head of the module leaking. We have followed the recommended water filter change schedules and have always used Samsung Genuine water filters. So not happy with Samsung Refrigerator. Also, I had to turn the water off to the refrigerator because water had leaked out all over our floor.

Beautiful fridge, fantastic layout, beverage center is amazing. Failed in less than 4 years and Samsung refuses to cover. This is my 2nd Samsung fridge and neither one saw 5 years of age. Brutal.

Positives: sleek look, refrigerator cools well, shelf and drawer organization is great. We love the flex drawer and the water pitcher feature! Negatives: the freezer is in a constant state of frost or ice buildup on freezer drawers, shelves and food items. The repair tech told us we are opening it too often!! Ridiculous! So items and drawers start defrosting and then refreeze when we close it. We ARE NOT leaving it open for 5 minutes or something. More like 20-30 sec at the most. Then the icemaker stops working, because of frost. The tech told me to pull the ice maker arms down to break off the frost. The tech also told me about a reset button on each icemaker, I push that thing multiple times PER WEEK. Then water sometimes sprays down to the bottom of the freezer and freezes! We have never had full ice bins in the 4 months we've owned it. I actually hate this refrigerator. We returned one frig within the first week because of the frost/ice build up & stupidly got the same one. With the same problem. It's defective- it's the way it's made. Also.... it is NOT fingerprint resistant- it has no exterior handles, so it's CONSTANTLY full of hand and fingerprints. DON'T BUY THIS REFRIGERATOR! PICK A DIFFERENT MODEL!

After 5 months, the ice maker stopped working. The technician diagnosed over the telephone and came out to replace something in the "sealed system". We were informed that the coolant seal inside the door where the copper connects to steal goes bad, causing a leak inside the walls of the refrigerator. 24 hours after the "repair", it completely stopped working. We have been without a working refrigerator for more than a week because each hoop Samsung makes you jump through takes days. This website suggests that reviewers avoid discussing service, but I believe that is an important factor in product reviews and consumer information. A buyer should know not just will it break, but how will the manufacturer stand by its product (or not) if it does break. I have heard bad things about Samsung's quality, which initially scared me away from this refrigerator. Several good reviews led me to try it. I am hoping this offsets some of those for the next shopper and saves them a lot of trouble.

[This review was collected as part of a promotion.] The flex drawer did not work on my first one. After a month, they finally replaced it with one that was dented before it even got into my house. They tried to schedule again without scheduling a date with me. We finally agreed on a date for A replacement of the replacement and it was dented as well, identified again by the drivers before even got into my home. Again, they showed up at my home with a replacement for this replacement of the replacement without scheduling a date with me and I was out of town. We'll see if I ever get a quality refrigerator. And the worst part is that every one of these situations takes at least an hour of my time on the phone.