Great hardware brought down by awful programming
The picture is clear, but the UI is cumbersome, lethargic, and just altogether bad. Most times, I will turn on my TV and select the app I would like to use, only for the TV to decide I must not have wanted to, say, watch YouTube, but apparently resume the end in credits to whatever I was watching on Netflix last night. I use an Xbox and switch between a TV in my bedroom and the living room. Every time I go to select the Xbox input on the Samsung, its a chore filled with back sliding. First, the TV will not necessarily recognize that a device is plugged in. So, you manually switch to it, and then it recognizes you have one of the most common devices in the country plugged in, so naturally it... takes you to their native gaming hub, where your Xbox is labeled as an input (even though you had already selected it) only their Hub has its own console-less Xbox experience that uses the exact same icon. I can't think of why I would ever want to be on their gaming hub, since I definitely already have a console, but there's even more frustrating news. Suppose your wife comes home and she wants to watch her Netflix show again. So you press "home" on the remote 7 times before you remember, ahh yes, "Gaming hub" is where "home" goes, and wont take you to the regular Home.
Compare to my ancient TCL roku TV where you can pin HDMI 1 - even if nothing is plugged in - as a channel/app right next to YouTube, Netflix, whatever. I love my Samsung phone, my Samsung soundboard, and my Samsung earbuds, I really thought I would love my Samsung TV. What a huge disappointment.