The Blinds arrived with a missing end cap. Enclosed instructions say, "Questions, problems, missing parts? Before returning the product to your retailer, please contact Our customer service department at Friedland Brothers at 800 631-2162 or email us at [email protected]
---- I emailed them, waited 10 days with no response. I called, got transferred to "Adam's voicemail" left a message, referenced my email, NO REPLY. I called again, got transferred to Adam, he answered and told me he couldn't send a part, I have to got thru the retailer I bought it from. I asked about the instructions to call them for missing parts, he said he doesn't do that. -- I asked why go thru them, when he has the part? walmart is just extra time, and it may not be right? He got snippy, I got snippy- I don't give my money to companies like this. I returned it, will buy elsewhere.