Do not purchase this item from Walmart.
This item was purchased online and retrieved via curbside pickup. Two days later, I attempted to return it in-store. The item was unused and unopened.
The associates assisting me stated that their system would not allow the return because the item was purchased online and allegedly “not sold in the store” due to the barcode. However, Walmart's published return policy does not disclose or support this limitation.
After failing to resolve the issue, the associate contacted a manager (Micky), who informed them, despite being out sick with COVID, that I should call customer service to obtain a barcode for the store to scan. This instruction was illogical and did not resolve the issue. At that point, it felt as though the goal was simply to move me along rather than provide a legitimate solution.
After over an hour of back and forth, during which the associates demonstrated a lack of understanding of how to process the return, I reluctantly accepted a store credit solely due to frustration with the situation—not because it was an acceptable resolution.
This experience was unprofessional, inefficient, and unnecessarily frustrating. As a result, I will not purchase similar items from Walmart again.