SodaStream Glass Sparkling Water Carafe, 620 ml Bottle

I ordered two glass carafes. When they were delivered, one was broken. I called to get a replacement and it was literally the easiest call to a customer service line I have ever had! The woman I spoke to was apologetic and worried that I may have hurt myself on broken glass. So sweet. She sent me a new carafe confirmation in my email that day! Just received the new one and it's not broken. This has been the best customer service call I have ever had! Thank you, SodaStream!

I had an old style glass carafe cap that through many years of use finally broke. I called Soda Stream explained my situation and without any further questioning they offered to send me 2 new carafes with the new caps. What a pleasant experi nice his was. Thank you Soda Stream!

I had the old style glass bottle caps, which had a tendency to crack over time. I called in to replace them and Soda Stream said they'd been discontinued. Customer service offered to send me the newer bottles with the new style caps at no charge! They came in a couple of days are really great! Thank you, Sodastream!

The machine itself works fine. I was looking for a machine that would use glass bottles. First on two different purchases I was sold two different size glass bottles for my original machine- neither one fit. So I bought the latest model which comes with one glass bottle that doe fit. I also purchased the stainless steel bottle tops- they do not fit the glass bottles??? What is going on here?

I have had a Soda Stream for about 10 years and love it. When the lids on my original bottles cracked and failed to hold pressure I was bummed out. I tried to buy replacement lids at stores, ebay and even Craig's List but could not find any. I finally called Soda Stream direct and they told me that the old style lids are no longer available... BUT, they offered to send me two new glass bottles with the new style lids! What a great company and what a great product!

I'm so glad SodaStream is making these replacement carafes available. Glass is so much better than plastic! The carafes that came with our Penguin died relatively quickly. (The original design of the plastic tops was not the best - the tops cracked easily and let the fizz out.) But the new tops seems much better designed for the long haul, and we are glad to be back in business.

This new design for the glass carafe works much better than the previous cap for the glass carafe; however, my problem is that I have several of the older glass carafes and was looking for replacement caps for that design. The only design now offered is the screw-top glass carafe. For a company touting conservation, one would think that the older caps would be available, at least for those of us with the original tops so that we don't have to discard the older glass bottles just because there is no longer a cap made to fit them. The new design is better and the cap works fine ... I just resent having to purchase new bottles and discard my old bottles simply because Sodastream is no longer making available the old caps.

After I purchased these not so cheap Carafes, when they finally arrived (about a month), they did not fit my base charger. Thanks for the heads up Soda Stream. And why would you change the basic shape of the mouth unit. Taking a page from the Apple playbook?

I got replacement bottles and caps when the original caps (now discontinued) for my Penguin bottles cracked. The new bottles do not seal completely with the nozzle, so the carbonation is weak and most of the gas is just venting out. Very disappointing.

We are very disappointed in these. The twist on tops do not hold the carbonation nearly as well as the original version of this bottle. The soda goes flat within a few hours