Sony WH-1000XM5/B Wireless Industry Leading Noise Canceling Bluetooth Headphones (Renewed)

I'm a huge fan of Sony's noise cancelling technology and I have been since the XM3 line. I just purchased the WH-1000XM5 headphones and was blown away immediately after putting them on my head. I didn't think that the WH-1000XM4 could be improved on but Sony seems to never fail at surprises and incredible audio/sound technology. Wow.... Definitely worth the upgrade if you've had the XM4's since launch as I have. I've tried the competition (you know who directly) and I can always find something that's just not refined enough or a fit that's not just comfortable enough. Brilliant piece of wireless audio tech Sony!

I accidentally broke 2 pairs of the XM4's but with the build quality of the XM5, I feel safer taking this on and off without breaking the metal/plastic band holding the headphones together. Sound quality is on another level but noice canceling could be a bit better compared to the Air Pods Max.

I am very happy so far with purchase of the Sony WH-1000XM5 headphones. Read several reviews on them and found compared with my experience using them, most were fairly accurate. This is a well built product, I have a larger head and find quite comfortable so far. I use a lot of Apple products and connects well with them. I was debating between and AirPod Max and for me i felt not only saving money but getting a much newer technology. It's really easy to setup in the Sony App. These are well designed and surprisingly durable headphones. Great job Sony

I've used these for 3 months now almost every day, and I couldn't be happier. First. the noise cancellation is excellent. The sound fidelity is superb. These are full of useful features, or if you don't like too many features and want them to be simple, you can turn those features off. 1) Has a touch pad on the ear that makes is so simply to swipe my finger forward or backward to skip songs, or swipe up or down to adjust the volume. If you inadvertently hit the touch pad with your hand, you will usually accidentally tap it only once, and one tap is a non-operational tap sequence so all it does does is beep. 2) Has a speak to chat feature. If you start speaking, the sound will mute (or pause, I can't remember which). You can adjust the sensitivity in the app on your phone. The app, by the way, is excellent. Someone finally made a decent configuration app. 3) If you want to immediately hear something, like an announcement on a train, just hold your palm against the right earpiece/touchpad. Let go when you're ready to go into your silent cocoon and listen to music again. 4) Adjust equalization with a separate bass boost function. This works very well, and it doesn't seem to noticeably affect battery life. In fact, with all of these features, I'd expect the battery life to be poor, but it's not. They're rated at 30 hours, and I'm getting at least 20, and probably more like 25 hours. 5) One of the settings allows ambient noise to come in so you can hear your surroundings. There are two settings available for how much ambient noise can come in. This is for when you might be walking or running in a busy environment and need to have some awareness of your surroundings. The headphones will detect if you're sitting still (activates full noise cancelling), walking (activates letting in a low level of ambient noise), running (activates higher level of ambient noise), riding transit (full noise cancellation). You can turn off the automatic switching if you don't like it. You do this in the app. 6) Alternatively, based on location, it will adjust it's mode of how much ambient noise it lets in. You specify the location (it uses your phones location system and a map), or it will suggest locations for those that you frequently go to. This feature I think drained my phone battery very fast. After I turned off location detection, my phone battery use was normal again. I can't believe how much engineering went into these phones and how much time was spent making that companion app actually useful and highly functional. Sony rocked it on these headphones. I can't imagine there's a better pair out there. I chose these over Bose, and I'm gladd I did, although I don't have Bose, so I can't compare them. These were rated as having better noise cancelling technology (they kept out more noise than Bose) according to the study I read and graphs I viewed. You won't get the features in the Bose headphones, but you'll no doubt like those as well. If you want features, these are the headphones for you. Oh, yes. All of that effort you put into configuring the app? Guess what? You can set it to automatically back up your settings to Sony. I used an existing account I had with Sony that I set up for my Blue-ray player years ago.

I've almost given up! I'm very disappointed with the the utter lack of basic functionality: Microsoft Teams and this headset are not inspiring confidence.

HINGE DEFECT. This products was taken care for extremely well for 11 months and broke 10 days before warranty ended. Sony still refused to fix. This is a known issue with the headphones and this company refuses to own up to their mistake and do the right thing.

My son received these headphones (WH-1000XM5 as a gift last Xmas from his grandmother and within a year, the plastic connection broke from simple use. Despite having a “manufacturer warranty” , Sony has no interest in replacing or compensating him for a clearly subpar product. My daughter has the same headphones and the charging port melted. Yes - melted. So there is a trend here of poorly designed and supported product by Sony and based on this, I will never buy any Sony products due to the fact that the company doesn't stand behind their products. I gave my son my Sennheiser headphones and he is very happy with them. Much better headphones. So from one tech-heavy family to another - Don't buy Sony headphones!!!

Sound quality and noise cancellation are excellent, but my unit developed a strange issue, faint background audio bleeding through even when nothing was playing, with no clear cause after multiple troubleshooting steps and a firmware update. Sony support confirmed it needed a replacement, but the process was a hassle: I had to purchase a shipping label myself, print it out, and drop the package off in person. Now I'm looking at roughly two more weeks without headphones before a replacement arrives. For a premium-priced product, I expected either better quality control or a smoother, more customer-friendly replacement process.

I bought these 6 months ago and absolutely loved them. That is until I had an issue and cannot get any assistance. One side is not working and there is not non-bot assistance anywhere.

I purchased these headphones a couple of months ago on my way home from vacation. I was so excited to have a pair of high quality headphones to listen to my favorite music for long periods of time during reading or drawing. However, I can't wear this headphones for more than 30 minutes with it causes intense pain on the top of my head from the VERY narrow headband. I've tried moving it or even adding padding, and it doesn't help.