I received the package. It appeared to be in perfect condition with no outward damage. So I set it aside and didn't open the box until today when I was ready to hang it. (Due to delays from the recent hurricane, my handyman wasn't available until today). When he opened the box, we discovered the shelf was damaged on one corner. The damage is extensive enough that the shelf can't be used. When I checked on a possible return, of course, I found out that it has been too long and the shelf is not returnable now. So I learned a valuable lesson. Do not be fooled by the condition of the packaging. Always open and inspect the contents of every package as soon as received., even if you're not ready to use it. Because, before you realize it, it is too late to return it.