I bought this coffee machine for my Mom. She liked the coffee machine until it started making noises and overheating about 8-9 months since I purchased it. I fortunately bought the Walmart Protection Plan, but unfortunately, All State isn't letting me make a claim because it says it should be covered by the manufacturer still since it's been less then a year since I purchased it. I don't recall if the Walmart Protection Plan said "hassle free" protection, but if so, that's extremely false. It has been a huge hassle trying to get this product replaced. The seller SuperJoe isn't responding to my two last emails, and now, I have to make a phone call to All State? I don't remember why I didn't just purchase this through Amazon where it's a truly hassle-free replacement/return process.