Yes, you heard that right. Typecase has excellent customer service! They were prompt and very helpful in trying to fix my Typecase Keyboard Case when my right arrow key quit working because a splatter of coffee got under the key and remedial measures didn't work. Then, they were over-the-top generous when they offered to replace my keyboard case. I can't believe they would do that just to make sure I'm a satisfied customer. After all, it wasn't their fault. It's hard to find such customer service in today's world! I might add that the beautiful lights on the keyboard are the envy of all who see them. Nice perk!