The lock arrived earlier than expected. Setup was easy with the app. I had an issue with the fingerprint reader - the option to add fingerprints did not show up in the app. I used email to communicate with customer service - they answered within 10 minutes!! We had the issue resolved with about 3 emails back and forth - in about 2 hours! Customer service is awesome with this company. The lock works great, and looks great. My grandkids get a kick out of having their own fingerprints registered. BTW - the fingerprint feature showed up in the app later that day. Not sure if customer support did something to the app on the backend - but it works great. Notes - the bolt is a little longer than my previous bolt. I needed to drill the hole a little deeper. I can check the status of door locked, and lock it, from anywhere. You can set up autolock - it will lock itself after a set time. Hidden feature - this lock is fun to use, so your driving kids will use the front door instead of opening the garage to come in the house. You need to buy the lock that comes with the bridge to connect it to your home wifi for remote access. This lock has lots of great features!