The support staff person, Melody, was very helpful and went above and beyond to make sure that we had a good outcome with the installation. The videos were also very helpful, but something was off with one of our measurements so the back piece didn't match up after we cut out the triangles so we had to piece it back together to make sure we didn't have a gap. It took longer than we anticipated to install (about two and half hours) and definitely took two people for parts of the installation, but it is working so far to keep the cats out from under the bed. If you have a small kitten also block the front of the bed because we failed to do that in the beginning and she found a way in behind the headboard where bigger cats wouldn't be able to. Luckily, we were home and saw her go back there so we were able to get her out right away. The biggest con is the price since it is just cardboard held together with tape and zip ties.. so time will tell in terms of longevity.