Must have equipment for any disabled/older person that isn't as active. This bike helps with my balance, circulation, and stress. I use it with a rocking swivel chair. Bike is very quiet and you don't even realize you're riding while watching tv/enjoying your morning coffee. I also find it helpful to ride prior to bedtime for sleep.
Customer service is the best I have ever received with a product. Originally I had an issue with one of the pedals(being disabled I didn't tighten the pedal hard enough so had stripped out ). Candice is the customer service agent from the company I emailed with. She responded within hours to every question I sent her way and immediately rushed me out the replacement parts. Being a 51 year old disable psych RN due to an assault from a patient and now on a fixed income, I could not afford to buy another bike and had thrown out the original packaging to return it. The bike has tremendously helped with my mental %26 physical recovery with not being as active.
Candice went above and beyond when I received the parts but could not figure out how to remove the old parts to apply new pedal. Candice had someone from her work shop make a video on what to do. I was able to quickly then do it myself and have been riding it over a month now 2 hours a day with no issues.
I wish all customer service agents had the compassion and work ethic that Candice had. I will definitely buy from this seller again. If only all companies took care of their buyers like this. Thank-you again Candice!!