Weber-Stephen Weber Genesis S-315 LP Gas Grill

Bought a Genesis E-315 grill to replace my older Genesis . Where do I begin? First did you know this unit has gone up in price some $300 and is made with a cheap metal that comes with the two (left & right) panels missing to only allow critters to find an easy route in but also expose the system's wiring to moisture and sore appearance with the wires exposed. Next, we purchased a 100 dollar cover that specifically for all E-300 series Genesis and that also did not go to the ground further leaving rain/moisture.

I purchased this grill through Lowe's. Upon opening the box, it was apparent that one of the main pieces of the frame was severely bent and could not be used. Lowe's was useless and referred me to Weber. After being cut off on the customer support line three times, 19 emails, and over seven weeks from ordering the grill we finally received a replacement grill part so that we could assemble it. The grill itself was fine after assembly, but the service received by Weber was abominable. Not even an apology.

After buying my Weber grill just after Christmas from Lowe's, they delivered it to my house about 3 weeks later. It was winter so it sat on my back patio, covered, until I went to use it in May. First thing I noticed were many small rust marks on the left stainless steel shelf. Then I tried lighting the grill. I could never get all three burners to light. I ended up grilling my steaks with only the left two burners. About a month later I went to grill out again. The rust spots were worse and the burners still would not light, now only one would light. I was very upset about this grill after paying $900 and $100 for the cover and not being able to use it. I started calling Lowe's to try and return the grill but they said it's beyond the 30 day return policy and I would have to call Weber. So I did call customer service. The agent tried to tell me the rust was normal wear and also they included a hanging chain with a clip on the end to light the grill with a match !! Are you kidding me !! For a $900 grill. I wanted to throw the thing away ! After my 3rd call to customer service, I had to prove by taking pictures of the rust on the shelf, he finally sent me a replacement shelf and a new ignition kit. Basically I had to spend two hours of my time taking the grill apart and installing the new parts ! Hard to believe that a $1.4 BILLION dollar a year company relies on the customer to fix all of their problems, even with a 10 year warranty.. I wont be buying a Weber grill ever again.

The problem with the unit is the location of the propane tank. It is very difficult to install the bank on the internal hook. The tank weighs almost 40 lbs and it has to be lifted with one hand and twisted on to the hook. It is a dangerous procedure

It's doesn't work. Part is on back order. I got a grill cleaner as compensation but since the grill doesn't work ...

The burners work great but there is a serious design flaw regarding the propane tank placement. I cannot get enough leverage to raise a full tank and put it on the scale. @ **#+%:! Also, the scale should have been included with the grill

Bought this grill specifically for the high grade steel. Have always had cheaper grills that rusted out and was ready to spend good money on one that would last. I keep it covered and under a porch as to not be hit directly by weather. I'm 6 months in and already developing surface level rust on the sides and interior. Dissapointed, as I've seen this model from 15 years ago be left unattended outdoors with no cover and show zero signs of rust. Quality has degraded.

I've had this grill for a month now and I'm pretty happy with it. This is my second Genesis, and the last one lasted 15 years, with a few replacement parts. This one seems good, but only time will tell if it will last as long. However I do have 3 complaints about it. The first is the finish of the stainless steel. It is very hard to get and to keep clean. I wish the quality was better. Also, the side panels are really much too short, and thus the wiring from the lighter is completely exposed to my dog. And finally, Weber really cheaped out by not supplying the tank scale by default. I had to order one and install it. These complaints aren't deal breakers, but they are irritants.

I bought the grill on 8/10, and I used it three times. Barely three weeks later, the igniter stopped working. The diagnosis by the store where it was purchased: a failed igniter box, which they replaced. I gather this kind of thing is getting more common with your company. Your quality control clearly sucks. No excuse. I can no longer recommend Weber.

Overall I think the grill will than meet my needs once it is up and running. Unfortunately when I bought it it was missing several key components. Weber has been excellent about supplying those parts free of charge but I keep finding things missing. I haven't actually been able to use it yet. The store sold it to me as is but, considering that it is unusable in its current state it should have never been on the floor for sale.