The technician was fastidious in the installation process, requesting my input in terms of the specifics of installation. He was very helpful in terms of placement of the modem post installation for possible improvement in Internet response which does seem to have occurred. He checked reception both before, and after installation. He was able to compare the reception on his phone, serviced by AT&T, to my phone, serviced by Verizon.I am grateful for the time he spent, and the explanations he shared. I cannot imagine a more positive installation experience. Since installation of We Boost, I have had no dropped calls nor difficulty with Internet access. As those difficulties were intermittent before, I am hoping that this improvement will continue.. Thank you.