Whirlpool WHD862CHC 27 Inch Front Load Hybrid Heat Pump Dryer

[This review was collected as part of a promotion.] Works great, the only thing that whirlpool needs to do is to stop the lint from getting behind these lint catcher at the bottom of the dryer, it still manages to get on the coil and I have to vacuum it out, besides that it's a great dryer.

I bought this dryer in August of 2019, and have been happy with it ever since. I bought it solely because of what it DOESN'T do to your clothes, and that's burn them with hot air until they fall apart. This dryer literally sucks the moisture wetness from your clothes, and empties the water it has taken from my clothes, down the same drain my washer empties in to. It takes a bit longer to dry my clothes, but who cares when you know it's not destroying your clothes. It has plenty of features and choices when drying your clothes, and has enough programs to get what you need, done. It's not a “smart” dryer, but I honestly don't see the need for it. The ONLY thing I wish it could do was a steam refresh cycle if you wanted to get the wrinkles out of some wrinkly clothes. But, that isn't a reason not to buy it. So, if you're looking for a dryer with lots of drying programs, one that doesn't destroy your clothes, AND BEST OF ALL, doesn't use a lot of electricity; then this is a great dryer to buy. I can't see myself owning any other kind of dryer at this point, hybrid heat pump is the way to go!! [This review was collected as part of a promotion.]

Frustrating machine. So many times you sit there holding your finger on the 'Start' button waiting for the 3. 2. 1. countdown to start and NOTHING happens. It just sits there like you're not doing anything at all. Press and release, press harder, move the finger tip .... nothing matters. Always have to turn the thing off and on just to get the start button to register your touch. HORRIBLE for drying blankets and sheets. They ball up, the dryer stops 5 minutes after you start it like it's done some miracle of drying, but no, everything is still soaking wet. For large items you MUST used timed dry, run it, unball the sheets, then timed dry again. I don't know why things ball up worse in this than in other dryers, but they do.

This is the dryer in my apartment- it takes 3 hours to dry a load of clothes. I am not renewing my lease because of the appliances.

This is the most expensive appliance I have every bought, and I can tell it is going to fail very quickly due to the abysmal quality of the secondary filter box. Let me elaborate: The secondary filter screen and filter box have very poor-quality injection molding. The filter box and the filter that goes into it do not line up or fit together properly, so lint blows right past/around the filter. This means lint that the filter should catch is actually accumulating on the heat pump coils, which is exactly where lint should never reach. Also, the filter cartridge has little tabs that are supposed to lock together, but if you snap them together, they just pop back apart. And, despite two gaskets – one against the screen and one on the filter box – I can hear the air howling past the filter box, meaning DESPITE TWO GASKETS the filter box does not seal. Considering the cost and complexity of this appliance, and considering that this filter box and filter are the only thing protecting the machine from failure, THE FILTER BOX SHOULD BE MANUFACTURED WITH AEROSPACE PRECISION! Again, if you look at the filter cartridge inside the filter box, the filter does not line up with the box, so lint/hair/dust/etc are going around the filter and getting caught on the large-mesh grate that is supposed to keep hands and other objects from entering the heat pump area. Let me put it very simply for anyone thinking about buying this poorly-built apparatus. I have been in literally hundreds of factories around the world, and any plastics engineer would have recognized the incredibly poor quality of injection molding and that the parts DO NOT fit together before finalizing the design. This is the most expensive dryer from a so-called “premium” manufacturer, and finding this kind of poor quality is no different than buying a very high end luxury vehicle only to realize the dash board and center console do not fit. Here are some more problems with this "appliance": The machine makes a rattling noise like a fan blade is tapping something. It isn't the heat pump running, but literally a rattle. It made this noise straight out of the box. And I should also mention the feet that come with the stacking kit. The threads on the feet are much thicker than what the bottom of the machine can accept, so the metal on the bottom of the machine winds up cutting the plastic of the threads. Get ready to work up a sweat installing these feet, which are also very poorly made. Back to the abysmal lint filter: Believe me when I tell you, the lint filter is so poorly manufactured that it will 110% be the reason this machine fails. Since I already renovated my laundry room to get rid of the dryer vent, I am without actual options for a dryer. Any of the other ventless options are so small I cannot fit a blanket inside them. This one from Whirlpool is the right size, but based on the filter box, the rattling, and the junky stacking kit, the quality of this machine is so poor I wish I could leave negative 5 stars. This dryer is truly one of the most poorly executed designs I have ever seen, due entirely to the junky filter box. I honestly don't think I could have paid Whirlpool to manufacture a more poorly-executed design. Unfortunately, I also have a matching Whirlpool washer, which I purchased specifically so that these could stack. This will be the last Whirlpool anything I ever buy. Mark my words that I will not buy so much as a toaster oven from Whirlpool ever again. With this one single clothes dryer, Whirlpool has utterly destroyed their reputation in my book. Shame on you, Whirlpool.

If I could give zero stars I would. I loved the dryer when I first bought it. Then after about a month the clothes did not dry during a regular cycle. Thank goodness I purchased the service contract from my local store. The store is losing money for the amount of times this dryer breaks down. The control board has been replaced early on, glad my service contract was not that expensive. Here is a list of my complaints: 1. The dryer is now eating my clothes. The in-drum lint filter does not sit flush and clothes are getting caught and ripped up. 2. The gaskets for the secondary lint filter are not tight. Lint is getting into the convection coils (heat pump) and blowing into the laundry room. Fine lint is getting everywhere. Am I breathing this fine lint in? Is this going to pose health risks in the future? 3. The dryer runs and does not stop if I have a small load. They dryer used to be able to sense that the clothes are dry and stop. This is wasting extreme amounts of electricity! 4. The heat pump seems to smell like mildew. As if water is building up and not being removed. So my clothes do not smell fresh. 5. I waited 3 months for a replacement part and had NO dryer! All clothes had to be hung up outside. Coming back from vacation took me over a week to get all the laundry done. If this machine is a lemon, Whirlpool needs to provide me with a new dryer! If this is not a lemon, DO NOT by this dryer. It will cause you nothing but trouble. By a different brand!!!!!!

This dryer was in my newly built condo when I moved in 26 months ago. Over the past month, it started taking 5+ hours to dry a load of clothes. I called a repairman thinking it was the lint problem I am reading about in other reviews but the repairman discovered that the freon tube wore through from rubbing against the left side of the cabinet, likely due to sloppy assembly. Since the unit has no freon, it is basically air drying the clothes. It is ridiculous that I need to replace a 2 year old dryer that cost this much money.

This dryer is just mired with the E2 and F9 error code issues. Just google this model and those error codes and you'll see a slew of discussion on how the owner should solve this issue. The warranty on this product is good for only one year and the service techs are often stumped and misplace the board or the pump which is essentially a band-aid issue. This product essentially has a shelf life of around 1-2 years before the dreaded E2/F9 takes over. Talk about a bad product. Super disappointed.

[This review was collected as part of a promotion.] I bought this in June but due to my renovation, I wasn't able to use till last week. This dryer keep making strange sound which wasn't sure and then stopes with few error code displaying....I have mounts of dirty laundry but won't work.

I bought this dryer for my allergies as it is the only large heat pump dryer around that can fit comforters, blankets and rugs that I need to wash regularly. I will never buy from Whirlpool again after this experience. They don't stand behind their products. They also avoid specifying in the manual exactly how cleaning the lint accumulation on the coils needs to be done, just that it should be done every 2 years. If they did, NO ONE WOULD BUY THIS DRYER. The only way to do this is for the serviceperson to disassemble the ENTIRE dryer to access this area. Who on earth would buy a dryer that has to be disassembled top to bottom routinely? This introduces opportunity for more problems each time if it's not put back together properly and for disconnecting and reconnecting pieces continuously. All the other reviews are SPOT ON about the design flaw with the filters not being airtight and causing lint accumulation on the coils. Vacuuming religiously helps but doesn't stop it. This lint eventually gets mildewy due to condensation so clothes smell after a cycle. After 3 years I finally had a serviceperson come to clean the disgusting mildewy mat of lint off the coils at the front and all across the machine by disassembling the ENTIRE machine. I have been running it this week and already am concerned it wasn't put back together properly as the moisture sensor isn't working well now. One load was bone dry yet it said it was damp and still had 46 mins to go. Clothes seem to be getting stuck on top of the primary lint trap too and blocking air flow. Unbelievable that I spent all this money for such a poorly designed dryer that I likely will have to replace sooner than later. And it's still being sold. I will also never trust our appliance store either after this experience. I reached out to them and they said they don't service, they only fix problems so it was up to me to contact Whirlpool. Whirlpool did nothing except say read the manual and that they would note down this issue. Clearly they don't care if it's still being sold despite all our reviews mentioning the same issue. I had to organize and pay for the three hundred and fifty dollar service call myself.