I spent 2-3 hours about 10 days ago setting up and diagnosing my new WR310 from Canadian Tire. I moved it to different locations as it struggled to acquire location before mapping. After researching, it seems like nRTK coverage does not need Line of Sight, but rather after about 5 tries to map in a row it would finally give an NTRIP issue error on this step and suggested contacting support (only available within business hours Eastern time). After talking to support and mentioning the NTRIP issue, they promptly were able to look up my address and confirm it was outside a coverage zone, mentioning it was one of the first they had encountered.
This would have been great to know before purchase as all they needed was my street address. I live within about 1 mile of an Agriculture nRTK hub that is part of the CANNET network, so I assumed I would be within nRTK coverage. I followed up via email and got the same answer as I was optimistic to somehow make this work. I think they might be only supporting <2CM accuracy portions of the NTRIP maps, based on getting them to look up a second address, but this lacks a significant portion of rural Canadian coverage. They did not address my question via email other than saying they aren't aware of anything preventing it from working within NTRIP <10cm accuracy coverage, which I appear to have, but after giving my address again, they mentioned i was not covered a few days after that.
I just got a lidar model of a competitive brand and it worked out of the box as it is not limited by service area.
Worx, it would be great to be able to look up address, maybe add that to registration or your early steps of setup, I did significant debugging of my setup, wifi etc for a 5 minute phone call(after that 40 minute wait) to quickly confirm it just will not work.
Thankfully the retailer was willing to accept my return at the advice of Worx support.
I think this could be a great product, but the rollout really should take location/geography into location as even after significant research there was no mention of limited coverage.