I bought this because my freezer has started freezing up every so often. Unfortunately, by the time I notice there's a problem, some of the food has already begun to thaw. I wanted something that would alert me before that happened again.
When the package arrived, it came in a small, plain cardboard box. Inside were the hub, two sensors, and the USB power adapter. However, the USB cable and Ethernet cable needed for power and internet connection were missing.
I contacted customer service, and I was pleasantly surprised. There was no wait time on the phone, and the representative was very helpful. I explained that the cables were missing, and she took my information and said the shipping department would either email or text me with an update. The whole process was quick and hassle-free. After dealing with other companies' customer service in the past, I was expecting it to be a frustrating experience, but it wasn't at all.
The very next day I received a text letting me know the missing items had been shipped. A couple of days later, the package arrived with everything I needed.
I downloaded the app, and the setup was simple. Within a short time I was monitoring the temperatures in both my freezer and refrigerator. I was able to set custom temperature and humidity alert ranges to match my preferences. There are a lot of additional settings and features that I haven't explored yet, but so far it has done exactly what I wanted it to do.
I would definitely recommend this product if you want some peace of mind and protection against losing hundreds of dollars' worth of food due to a freezer or refrigerator failure. I also like that you can expand the system with additional sensors, such as water leak detectors, security sensors, and other smart home devices.