This recliner is quite comfortable, and the vibrating seat and lower back heater works well. I was afraid the chair might be too stiff but it is softer than it looks. I am 5'3" tall and my feet can touch the floor when I'm not reclined, something that was important to me. I gave it only 4 stars because the armrest beneath the arm cushion wants to collapse vertically unless you find something to put inside the armrest to keep it spread apart. We used a couple of pool noodles to fill in the hollow space. I think some Styrofoam packing material might do the trick. Great chair, one small design flaw.