The good with the bad on this. Mixed feedback based on product delivery and refund process. If the set came as described, i would have honestly given 5 star because for the price and product quality and shipping experience, i would have had no reason not to.
Item feedback: The cost was great, the pieces are nice (they don't bend or anything when used), they are not showing rust or discoloration (although been used maybe a week), they came with the tray which is huge plus BUT in a brand new set (it came with the covers for each piece etc) i ended up missing all 8 tea spoons. They do not send replacement or exchange, they do not send just the missing pieces, and they don't ask for return, which OK nice to keep. But honestly I would have rather have the full set. I tried finding them in Walmart to purchase the 8 spoons separate but the product is not sold there.
Process feedback: I reached out immediately and 2 weeks later i am still dealing with the refund. Have had to make continuous calls to figure out WHEN the refund is going to be processed. The AI call assistant does a nice job in trying to help but you have to ask for representative 4-5 times before it transfers you. Associates are rather pleasant but there is some language barrier as trying to get on the same page on approval or refund vs refund being issued and then bank processing has been a challenge