Basic Setup & Support for Chromebooks

headset jack did not work. Also I was charged a 49.00 fee for someone to set up the laptop for me. I want this refunded as well. Not only I didn't use someone to help me, I never asked for this service. I would like my 49.00 refund as well as the full amount of the laptop I'm returning.

I never received the laptop. I needed it really badly. I was told I have to wait until July 1st. I ordered it on the 27th, and that was fine. On July 1st, it was still in Georgia, and I needed a laptop, so I had to buy another one. Amazon screwed me out of a laptop. Fraud. You are crawling and giving me my money back. The laptop has been sitting in a warehouse close to my home for the last four days. There is nothing I can do. I need a refund. You are stalling me? I am not purchasing from Amazon anymore, and now I am not purchasing from you anymore until my money is returned.

I did not find that this person helped me with my computer to set it up. I had a problem called McAfee. He helped me set it up. I did not get any help from these people. Hope next one I use will be good. Will let you know.

Never could reach the tech support. Every time I called, I was placed in a queue. When I got to be first in the queue, I was forced to leave a call-back number. no one ever called me. I ended up doing the set up myself and asked for a refund.

I ordered this option with my new laptop. The website offered no description of the service, so I assumed it was equivalent to LapLink. Nope, not even close. Getting a refund for the unused software is even worse. Wal-Mart absolutely refused to give me a refund, and they are almost impossible to reach by phone

DO NOT PURCHASE!! They don't 'set it up". It is a 3rd Party company %26 they don't transfer data, which is 99% of help people need. Spent 2.5 hours of being shunted back %26 forth between them %26 Walmart to get refunded. Save your money...maybe ask the Grandkids.....

i think this review is just for the technical help with setting up the PC, which doesn't actually matter, because I am finding the compurer is a lemon, and the inefficient tech help were completelyunable to do their job in helping me get it set up. I am considering getting rid of this computer to try an Apple or even Linux! After all, ANYTHING is better than the NOTHING I am stuck with!

No one showed up or called me or was online with me to help get my laptop set up. I like to get my money back. I got no help at all so I just gave us one star just for the sake of it being available, but there was no help at all, very disappointed by that.

A complete rip off. first of all, the people never showed, then when I asked for a refund, they told me it was supposed to be online a remote help.Well, I paid 38 bucks for nothing.And then it caught only took me 10 minutes to plug in for wires, so I wish I could get my money back.These guys are a complete farce.

I paid $38 to receive assistance from a technician with my initial setup. This was because of the complexities in adding Nota Bene software (installed on a previous laptop). I was never contacted by a technician, nor did I receive any assistance. Consequently, a refund of this charge is in order.