I ordered the blue Bentgo Fresh lunch box that was sold by V-Diamond LLC and Fulfilled by Walmart. However, when the product arrived, I received a teal-colored Bentgo box that was dirty and did not come with a protective sleeve or a cover for the top of the lid. The lid was melted and nasty looking and the divider was missing. Based on the product's condition, it seemed like it was a used and damaged return. After contacting customer service, I was advised to return the product for a refund. I will be returning it and purchasing the lunch box from another seller. I am disappointed that Walmarts customer service did not mention any attempt at making sure this did not happen again from the third-party seller so to help prevent others from receiving uninspected returns, I suggest that future buyers ensure that their Bentgo box comes with the appropriate papers, protective sleeve, and lid cover before using it.