I am extremely disappointed and dissatisfied with Walmart's customer service. The representative was very rude, unprofessional, and lacked the knowledge needed to understand or resolve my issue. After Walmart messed up my delivery, I waited several days before changing my order to pickup. I even spoke with the store that morning before driving 40 minutes, only to arrive and be told they could not find my order.
I have spent thousands of dollars with Walmart in just the past month, yet I continue to experience major problems, inconvenience, and poor customer service. What makes this even more frustrating is the lack of accountability and concern when customers need assistance. The way this representative handled my situation was completely unacceptable. As a loyal, paying customer, I deserve better communication, professionalism, and solutions. Walmart needs to seriously improve its customer service because these repeated negative experiences have caused me to lose confidence in the company.