We love our chairs. Got it the day after it was supposed to be delivered, and I was weary when I saw how the boxes looked like, but nothing was damaged. The cushions were in a airtight bag. Seats are very comfortable. We love our chairs and got it on clearance. The cushions were in airtight bags. The only thing that needed assembling were the arm rest. The first time we assembled the chair we couldn’t figure out how to release one of the cushion that was pinned inside the frame. The instruction wasn’t clear. What we ended up doing was used the manual pull tab for the foot rest and it opened up the foot rest area which helped release the cushion that was pinned in it. Assembling wasn’t hard. I managed to assemble the other chair on my own. It was just a matter of putting the cushions in place and securing it by aligning the Velcros. The massager and heat feature is definitely a plus, the phone charging capability and the double cup holders. One thing my husband noticed is that the back rest is slightly reclined once he he chairs were assembled. It cannot be adjusted. My complain is, being by 5 feet tall, I struggle closing the foot rest with my feet. I wish, instead of a pulley, that it has a lever to the side of my the chair to close the footrest. It would make things easier for those who are short like me. Overall, great buy. We love our rocking chairs!