Lifetime Shatterproof Portable Hoop with Action Grip Adjustment & Slam-It Rim - Model 91330

I purchased this unit about 2 weeks ago but after assembly I was having problems with the mechanism to raise and lower the basket. After contacting lifetime and explaining the issues I was asked to forward some photos which I did. Once completed I received a response that replacement parts would be shipped out. I was very pleased with the response in such a timely manner acknowledging that there were issues around supplies during the current pandemic. With this in mind I believe the suppliers response was outstanding.

[This review was collected as part of a promotion.] We purchased for our grandchildren and the rest of the family to enjoy at our house. It took a few hours to put together and three adults for some steps to hold etc. but was not hard and easy to understand instructions. We have enjoyed it for over a month now and all smiles from the younger to the older. We did use ratchet straps and trampoline tie down steaks to secure it. For us this was a better choice than water or sand. I have also purchased a glider because this seems well made. I look forward to enjoying my glider while resting from playing basketball.

[This review was collected as part of a promotion.] Pickup games of Pig and Horse happen all the time now! The height is easily adjustable, and it's less time on the TV. Love it.

[This review was collected as part of a promotion.] Excellent customer service. I was provided all the parts I needed free of charge. The rep was very knowledgeable.

[This review was collected as part of a promotion.] Very pleased with the quality of the hoop, impressed that it comes with padding for the pole. My daughter LOVES her new basketball hoop...

[This review was collected as part of a promotion.] I bought a basketball system less than a year ago. The net and hoop were damaged by a garbage truck. The customer service rep I dealt with was amazing in helping me fix the system. Great products, even better customer service.

[This review was collected as part of a promotion.] Long after my basketball net was out of warranty, I called to purchase a piece of the stand that had gotten bent over the winter. I was willing to pay for it as it clearly was not a manufacturing defect. Conner took the time to look up the exact part and is sending it to me at no charge! Try that with an off-shore company.... Lifetime has my loyalty....for a lifetime!

[This review was collected as part of a promotion.] Perfect for the whole family. The height is easily adjustable to benefit toddlers and my teenager. We had a little trouble with the ring and I contacted customer service. They kindly agreed to replace it free of charge.

I was really concerned after 3 hours of installing my new basketball hoop, the handle that makes it go up and down wasn't working. Called lifetime directly, appears they have had this issue ongoing and was able to send out a replacement part that took me less than 30 mins to install and now it works great!

TERRIBLE COMMUNICATIONS. SHIPMENT WAS LOST FOR 14 DAYS AND I HAD TO CALL WALMART DAILY TO GET STATUS.