This is my 3rd purchase of this rug and the first 2 were perfect, I absolutely loved them. The first rug I purchased however became more stiff than it used to be, I believe due to spraying Fabreeze in the air so I decided to replace it. The rug I received was nothing like the first or second rug I purchased. First of all this one doesn’t meet the measurements I ordered and paid for, second of all it is so thin that you can barely tell there’s anything there at all, and lastly the rug is misshapen. You can actually see the unevenness in the rug from afar. So I contacted the company to see if they could just send me one that was like my previous purchases and they told me that because the rug was produced in a different batch and that’s why it was so different, although I ordered my 2nd rug from a different batch than the 1st and those were quite similar, nice and thick and fluffy, enough for me to have no problems but they offered me $3 off!! Seriously?! $3 is nothing compared to what I paid and what I received. I’m so disappointed and will be returning this rug and purchasing from another company. The bottom of the rug is so thin it’s like paper. The first 2 that I received had a thicker bottom and definitely more fluffy fur which gave the rug a little more cushion. It’s like walking on a piece of paper, not even a towel! It is however soft like my previous rugs but with it being so thin and smaller than what I paid for, I will never buy anything from this company again. I am so surprised that their customer service was so poor. I do not recommend buying from this company. The inconsistencies are very disappointing. I tried to add pictures of each rug but was unable to upload them for some reason, it’s just giving me an error message. Hopefully I can edit and add them later.