Best mattress cover I ever thought to recognize as superior quality - didn't know they came this way even after 90 years! Their pillow covers are a match. Thanx for the intro!
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BUT MY EXPERIENCE TO RETURN A SIMPLE HARD FLOOR VACUUM (FOR SWEEPING) WAS A DISASTER. PURCHASED EARY IN JULY BUT DID NOT GET TO USE UNTIL SEVERAL WEEKS LATER, ON THE SECOND USE IT FUMED SMOKE ALARMING ME. I QUICKLY REMOVED THE PLUG! I BROUGHT IT BACK TO "RETURNS" AND WAS GREETED BY THE CLERK PARROTING- "YOU NEED THE BOX", repeat, repeat,repeat...no can help you here.."YOU NEED THE BOX".
I WAS LEFT WITHOUT VOICE! I LEFT THIS AREA AND INQUIRED ANOTHER EMPLOYEE WHERE I COULD FIND A MANGER. AT THE SAME TIME I INFORMED THE rude CLERK IN RETURNS THAT SHE MAY HAS WELL KEEP THE PRODUCT SINCE I DO NOT HAVE THE BOX.
SHE WAS THE MOST ARROGANT CUSTOMER SERVICE PERSON EVER. YES, I GET THE USE OF THE BOX ON YOUR PART. WHY WOULD I STORE THE BOX AND NOT EXPECT TO ENJOY THIS PRODUCT VIRTUALLY BRAND NEW. I INQUIRED OF ANOTHER SYMPATHETIC EMPLOYEE WHERE COULD I FIND A MANAGER? NONE AVAILABLE....YET THESE REGULAR EMPLOYEES WERE VERY CONSIDERATE OF MY PREDICAMENT. IT WAS A VERY POOR LY ORCHESTRAED EXPERIENCE . SO SOMEONE ENJOY THE USE OF A VACUUM "WITHOUT" THE BOX.
SORRY FOR THIS SCENARIO - BUT I LOVE THE MATTRES COVER.