They sold me a refurbished item without telling me!
When I opened the shipping box, I realized that the computer did not come in its original Microsoft laptop box, which surprised me. When examining the computer, it also has scratches on the bottom of the laptop. Nothing major, but clearly from common use. As you press on the back lid, it has enough bounce to notice that it has been opened up before. Clearly, this laptop is NOT BRAND NEW. The seller does not indicate anywhere that this item is used or refurbished. I paid full price for a used product, I have been scammed.