The machine itself seems to work. I've used it a few times haven't tried all settings. The ones I have work. My issue is with the instructions. In the description it says it comes with an instruction book. Its a pamphlet at best and its VERY POORLY written. There are 2 pamphlets both badly written or badly translated not sure which. Cant remember the specific page but it calls the machine by a different name. There's a ton of typos and misspellings. For instance yogurt is spelled 2 different ways on the same page, top Yohurt and Yoghourt, next page says Rice Vinegar and says Rice Wine. Which is it vinegar or wine? Jam recipe gives 3 instructions but doesn't tell you how long it should cool how to store or how long it'll last. Baking powders do they mean baking soda, baking powder, both? Measurements are off between loaf sizes. The measurements are metric not imperial. For instance it says egg, one unit. What is 1 unit of egg? Is it liquid egg a single egg partial egg? Are they small medium or large egg? Butter is by weight not tablespoons so no idea how much to use as I don't own a kitchen scale. It doesn't say how long to wait before putting on a cooling rack, or if to use one or not. You would think there'd be a at least one recipe for each function but there isn't. One recipe says low sugar but it has more sugar than the French and basic white breads. The same recipe isn't much different than the basic white bread. I couldn't use any of the recipes due to being so badly written. Thankfully there's ton of bread machine recipes on other websites. The bread pan is locked by twisting lightly. A little note somewhere inside or on the outside lid would have been nice. Most people unpack everything then read the instructions. There's a little metal thing that's not talked about anywhere in either of the pamphlets. My guess is its for pulling the handle up. There's barely a mention of the measuring cup included. I was unable to contact the seller from here, instead I had to search and email them from their website. There's a little card with QR code that says register your machine, it takes you to a blank email not a website. There was nothing on the card saying what info they wanted. Packaging, it was a brown box with a little foam top and bottom, with the cup metal thing and spoon in the pan. The metal thing likely scratched the pan while in transit. There was nothing protecting the inside. The box had no pictures showing anything. The shipper they used has a TON of complaints and uses independent drivers who daisy chain until it reaches you. Shipping was reasonable but they delivered at 8:30pm when we were going to bed. I had no way of knowing what time to expect the driver. Its supposed to notify you when they're in your area but it didn't notify me. I don't understand why it arrived 90 minutes away to go to a city 9 hours away in another state. Tried contacting shipping company, no response.