I accidentally ordered a 25lbs bucket of a PH chemical, after doing a search for a 25lbs bucket of chlorine tablets. I noticed my mistake shortly thereafter and immediately sent Doheny's an email to their customer team, asking that my order be changed. I attempted to call the customer service phone number, but could not reach a person or even leave a message as they do not work weekends. I contacted them again Monday morning, only to be told I could not change the order, as it was in process. They then charged me $25, roughly half the value of the item in question, for return shipping.
I don't plan to shop with Dohenys again.